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Master Your Moments of Truth
Today, let’s dive deep into a concept that can transform your customer interactions. I’d like to call them moments of truth. But what exactly are they? ...more
Lead Generation ,Business
November 30, 2023•2 min read
Be Unforgettable
By now, you know how you can up your customer service game. It’s about being consistent and making it easy for your customers to buy from you. But I also mentioned that there’s one more level to it..... ...more
Lead Generation
November 28, 2023•2 min read
How to Make Buying Easy
You now know that great customer service is not just about consistency. It’s also about making it easy for customers to buy from you. Now, when I say "easy to buy”, I'm not just talking about the con... ...more
Lead Generation
November 26, 2023•2 min read
Your Ultimate Brand Ambassadors
If you’ve read my past blogs, then you’re now familiar with the Ladder of Loyalty. We’ve talked about turning suspects into prospects, then shoppers to customers, all the way to making them your memb... ...more
Lead Generation
November 21, 2023•1 min read
The Value of Loyalty
There's a pivotal moment when a client evolves into a member. What do I mean? It’s that your clients are no longer just thinking about making another purchase. Instead, you have created a sense of ... ...more
Lead Generation
November 17, 2023•2 min read
Shopper vs. Customer
Remember the Ladder of Loyalty? I mentioned that once you identify your suspects, you need to turn them into prospects, because only then can they become paying clients. But the reality is that it’s ... ...more
Lead Generation
November 15, 2023•2 min read
Client Success...
Machines4U grows 600% in 2 years!
How DDB Design and Construct doubled their business while taking more holidays
How Joel restarted his business after it came to a grinding halt
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