The three most important resources for any business…… Time, Team and Money

Today I’d like to focus on team. The quality and performance of the team starts at the selection process and the culture that you as a leader build so the following article has been built from a recruitment perspective.

I recently reviewed a CV from a potential General Manager that my client was chasing. In the opening dialogue the candidate stated his needs for :

  • Work Life Balance
  • Location from my home
  • Flexibility of hours
  • Growth and Development
  • Salary & Package
  • Health and wellbeing

My client responded by saying, “yeah right, we’d all love that wouldn’t we!” This just confirmed in my mind that we still had a lot of work to do because if you as a business owner get to the point where you have all those points covered you actually see all the benefits of providing them to your team. This brings a huge cultural change and the rotating door of staff churn slows dramatically.

Let’s briefly break down each to see how difficult each one is to manage.

  • Work Life Balance

This is different for everyone depending on the employee’s family situation. In a lot of cases the employer responds to this point by assuming that what this message is saying is “I want as much time away from work as possible!” My response is based around the employee taking ownership of their roles and responsibilities and giving that employee clear KPI’s. My question then becomes “can you achieve the role, perform at a level where your KPI’s are met and achieve the work/life balance that you need?” If the answer is yes then they manage their work/life balance you’ve just given the guidelines or parameters to achieve this.

  • Location from my home

All to do with the potential employee “If you’re applying for the job then make sure the travel time fits within your expectations”

  • Flexibility of hours

This is another one that scares employers, what if you are the one who opens the business with a car park full of customers but no staff are on hand as they arrive between 9 and 9.15? Alternatively, the cost of toolbox meetings where workers arrive late meaning productivity on site is compromised or calls are being missed because people are taking days off.

When there is a culture of care within a business the emotional intelligence is improved. No doubt you must put in place the “not negotiables” like the opening and closing times, and often you need to publish a culture statement that means as a team there can be flexibility but the performance of the business is not compromised.

  • Growth and Development

Absolutely, music to my ears. When you employ someone that has an “I know” mindset and won’t embrace the idea that there is always plenty to learn, they become the obstacle rather than the solution to your business’ growth! A great business owner/leader will employ people that have skills beyond their own and not feel compromised or insignificant by doing this; they’ll see that this is a necessary step for the business to flourish.

  • Salary & Package

At the start of this article the heading is “the three most important resources for a business… Time, Team and money” It may come as a surprise but the same stands for an employee, but there needs to be one more added “opportunity.” If you hate your job, 99{6b42b80409c62385614b0b35d408c183913816cae405db9f65c169c27dad2d57} of the time it’s nothing to do with the salary or hourly rate but it’s all got to do with the working environment, the team, the conditions, the personal growth, the vision of what you’re travelling towards. The saying is “people travel towards pleasure or away from pain.”  The “Salary and Package” must be within the market range for those skills but you won’t attract anyone to the role unless you address the other needs for that employee.

  • Health and wellbeing

Natural drugs like endorphins and adrenalin are just what you need as a business owner to provide energy and vibrancy. So what if your staff where just as full of energy and drive as well? I’ve been competing in one sport or another since I was 7 years old. Occasionally my life/work balance falls out of check and my fitness level falls away and the next thing I notice is that my work performance really starts to drop away too. I think that this one is a given for any team member, they just need to know that you support it!

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This blog is brought to you by Nigel Letty.

Nigel Letty