Most business owners don’t realise the value of having a sales process, they don’t think that they are in sales – they think they are in customer service. As a business owner, you need to think beyond customer service. The difference between sales and customer service is small, serving customers is sales, and sales is customer service. You need to think strategically about how to get your brand or product out there. Watch the video learn how to map out your sales process. Download the free worksheet for a template that helps you do exactly that.